How POS Systems and Retail Automation Drive Customer Satisfaction, Manage Risk and Maximize Profits


If you could hire the “perfect” employee for your c-store, what would their job description be?

Would they be able to interact with customers, in person and via mobile devices? Remember what individual customers buy and suggest products and promotions that dovetail with their shopping habits? Quickly verify a shopper’s age before ringing up the bottle of wine they’ve set on the counter? Track inventory in ways that minimize out-of-stocks? That “perfect” employee is available in today’s state-of-the-art POS systems!

Just as high-tech devices have become consumers’ personal “shopping assistants,” yesterday’s fixed function POS systems have transformed into multi-tasking “sales assistants” that can improve customer satisfaction, mitigate risk, and boost sales and profits.


Customer Satisfaction


Customers’ skyrocketing use of mobile devices means c-stores must be able to integrate business processes to support omni-channel marketing, mobile payment options, and loyalty programs to remain competitive. As Accenture notes in its 2013 report, “A New Era For Retail: Cloud Computing Changes the Game,” today’s customers want the same products, pricing and promotions in store and online; expect to be recognized for their loyalty and receive personalized offers regularly; and want “a seamless rather than a channel-specific experience of the brand.”

The front-end checkout is where customer satisfaction can begin and end. “The checkout is the center of business transactions within the store and is the only area where a customer must have interaction with an employee,” a news release from LA Top Distributor, a Los Angeles provider of convenience store products, says.

The ability to support loyalty programs is another important trend in POS systems today. That ability, in fact, is “often cited as a driving force that is making small businesses rethink their reliance on traditional POS solutions,” Intel’s 2013 “Point-of-Sale (POS) Solutions: Market Segment Overview” reports.

The SmartPOS system features loyalty program integration, along with unlimited quantity and space for items and promotions


Managing Risk


According to the National Association of Convenience Stores (NACS), an average c-store selling fuel has around 1,100 customers per day, or more than 400,000 per year. “Cumulatively, the U.S. convenience store industry alone serves nearly 160 million customers per day, and 58 billion customers every year,” NACS data shows.


Maximizing Profits


Stores armed with POS systems that 犀利士
integrate inventory and pricing functions benefit from efficiencies stores without those solutions don’t enjoy. As the Accenture report explains, cloud computing can help businesses simplify supply chain management, decrease overhead costs, and reduce wasted store and shelf space. “Few retailers have supply chain systems capable of adequately handling their current business without stock-outs, expedited deliveries, or high inventories,” the Accenture report says.

Nobody can predict what c-store customers will look like a decade or more from now; however, one thing is clear: they will continue to seek convenience, even as their demand for products and services evolve based on changing tastes and lifestyles.

Staying on top of POS trends, and investing in systems that function as true “sales assistants,” can help c-stores meet whatever today’s customers, as well as those of tomorrow, demand. Failing to do so is a dangerous path to follow—because in today’s competitive retail environment, out of date can mean out of business!




Rest assured that our exceptional customer support is at your service round the clock, 24 hours a day, 7 days a week. We take great pride in providing you with unwavering assistance, ensuring that any issues or concerns you may encounter are swiftly and effectively addressed. Feel free to reach out to our dedicated support team whenever the need arises, as we are always here to provide you with prompt and reliable solutions.

Modisoft takes pride in providing a comprehensive suite of tools designed to facilitate seamless operations for your restaurant. With our powerful software, you can take advantage of a range of features tailored to enhance your efficiency and customer experience.

One of the standout features of Modisoft is the ability to view live sales data. This real-time visibility empowers you to monitor sales performance as it happens, allowing you to make informed decisions and swiftly address any issues that may arise.

Moreover, our software enables you to create customizable menus for ordering. You have the flexibility to design menus that align with your restaurant’s unique offerings, making it easier for customers to browse and select their desired items. This customization feature ensures a user-friendly ordering experience that caters to your specific requirements.

Additionally, Modisoft supports digital menu boards for pricing. By leveraging this functionality, you can easily update and display pricing information on digital screens within your restaurant. This dynamic approach eliminates the need for manual price changes and enhances the overall aesthetics of your establishment.

We’re pleased to announce that the cost to run the POS system aligns with the subscription for your back-office software. This streamlined approach simplifies your financial management, allowing you to enjoy a unified pricing structure that covers both the hardware and software components.

Maximize the potential of Cartzie Campaigns, our exceptional tool, by harnessing its features to create customer loyalty and drive repeat visits to your store. With Cartzie Campaigns, you can implement robust loyalty programs that incentivize customers to return, fostering a strong and lasting relationship with your brand.

Furthermore, take advantage of the automated customer outreach capabilities of Cartzie Campaigns through text messaging. This powerful feature allows you to engage with your customer base proactively, sending personalized messages, promotions, and updates directly to their mobile devices. By automating this process, you save time and effort while maintaining consistent and effective communication with your valued customers.

Additionally, our software empowers you to offer online ordering, opening up new avenues for sales and customer convenience.

By leveraging Cartzie Campaigns’ loyalty programs, automated customer outreach via text messaging, and online ordering capabilities, you can enhance customer engagement, increase sales, and deliver exceptional customer experiences. Embrace the full potential of these tools to grow your business and establish a strong presence in the digital realm.