Resource Center for Expert Tips and Tools

Discover Valuable Business Insights and Ideas for Growth.

Filter by Category

Our Latest Blog Posts

Four Secrets to a Successful Gas Station

  In 2021, there are nearly 121,538 gas stations with convenience stores in the United States. To compete and thrive, store owners need to get intentional about operating a successful business. Expectations are changing, which provides gas station owners with an opportunity to better serve their needs, attract new business and develop customer loyalty.   Hire reliable, trustworthy and friendly employees.   Employees can make or break your business. A successful gas station requires reliable, honest and courteous employees. As gas station owners, you sell a commodity, so small things can add up to better customer value. When your employees handle the customer touch points with grace, you create more value for the customer in a way they can appreciate. Customers like to be greeted when they enter the store, and appreciate a smile and friendly transaction they can look forward to when they return. Customers also like employees that are well dressed and groomed. When you make the customer feel valued, you set yourself apart from the competition. On the other hand, if employees are distant, unengaged, or simply rude, it makes it too easy for the customer to frequent another store. And if they tell their friends of a bad experience, you can lose more than one customer. Reliability is also important because you need confidence that your locations are running smoothly so you can focus on your job.   Have a competitive pricing strategy to beat the competition.   Pricing strategy can set your gas station apart from competitors. Keeping an eye on market trends will help you find opportunities to attract more customers and sell higher profit items. The balancing act is to protect profits while providing enough value to customers to keep them coming back. In general, keep your gas prices comparable or lower than your neighbors. Getting someone to the pump is the first step to getting them inside the store. Lower gas prices maintain loyalty and attract new customers.   Sell more than just gas.   According to this year’s NACS State of the Industry Report, foodservice made up 22.6% of in-store sales. It’s not really a secret that quick service food is an opportunity area for gas stations that want to improve profit margins, and if your locations haven’t explored the possibility of adding a menu for customers now is the time to get into the made-to-order food business. It may seem daunting to add another layer of services to your business but with today’s technology like self-order kiosks and mobile ordering apps makes it much easier for gas station owners to take the leap into foodservice than ever before.   Use a modern back office software system.   Technology is another secret to attaining the competitive advantage. Integrated, cloud-based back office management systems tie all store operations together and provide storeowners with new tools to improve profitability for a more successful gas station. Look for a system that makes managing your gas station easier, not harder, with features like speedy data entry and good reporting capabilities. A cloud-based system allows easy access from an Internet device, so you can manage your store on the go. And, a modern back office system supports services that customers expect, including managing and running loyalty programs. Modern back office systems help store owners rein in costs while giving store owners more tools to build and retain customer loyalty. Customers have a lot of choices when it comes to gas stations and c-stores. Modern technology can help make your store their most attractive option.  

Read More

Four Top Tips for Improving Your C-Store Profits

Discover how to boost convenience store profits and meet customers’ expectations like a pro! As a c-store owner, you have two critical challenges: meet customers’ expectations and stay profitable. For some c-store owners, doing both may seem impossible. Over the past year, c-store customers’ expectations have changed drastically because customers are now more comfortable with using mobile apps and other technology. They also want the convenience of ordering items online and picking up orders without entering your c-store. When you embrace technology to run your c-store or gas station, you can easily and quickly interact with your customers, have the opportunity to meet customers’ demands, increase revenue, and improve convenience store profitability.   Here are 4 Top Tips to Boost Your Convenience Store Profits and Improve Customer Service and Loyalty:   Tip #1: Start with Item Level Inventory It’s no secret that many c-store owners don’t have adequate inventory control, which negatively impacts convenience store profitability. Secret: The best way to control inventory for better profits is at the item level, which means you track the number of items sold instead of the number of pallets or cases. Controlling inventory at this detailed level helps you better track current stock, sales, and provides better information to make projections for how much you need to order in the future – which all lead to improved profits. But tracking inventory can be challenging (and downright overwhelming) if you are using a pen and paper or spreadsheets. Instead, use technology to easily and quickly track inventory accurately. You will find that using affordable inventory scanners speeds up the time you spend on inventory and helps you make better buying decisions.   Tip #2: Offer a Variety of Products According to the National Association of Convenience Stores (NACS), “Shoppers recognize the c-store channel of trade for its convenient locations, extended hours of operation, one-stop shopping, grab-and-go foodservice, variety of merchandise, and fast transactions.” From snacks to tobacco, beer, and food services, customers always like to have a variety of choices. NACS data shows that cigarettes and foodservice are the top c-store revenue streams, followed by beverages and snacks: Cigarettes: 31% of in-store sales Foodservice (prepared and commissary food; hot, cold, and dispensed beverages): 22.6% Packaged beverages (carbonated soft drinks, energy drinks, water, sports drinks, juices, and teas): 15.3% Snacks at the center of the store (salty, candy, packaged sweet snacks and alternative snacks): 10.4% Other tobacco products: 6.7% Beer: 6.3% (12.4% for stores selling beer) Other items: 7.7% Bottom Line: To make more money and meet customer expectations, you must anticipate what customers will want at your convenience store, and understand the margin for each product you sell. By stocking the right mix and variety of products, you can attract a wider array of customers. By using c-store technology you’ll get an accurate view of what’s moving and what’s not to help manage customers’ demands more effectively and improve your bottom line.   Tip #3: Add Self-Checkout and Curbside Pickup Options When lines form at the check-out, customer patience wanes. Customers shop at convenience stores to save time, and you can help them by letting them use a self-checkout option. A recent study shows that about 40 percent of retail shoppers prefer self-checkout. Self-checkout speeds up purchases for items that don’t require age verification and may even free up employees’ time to ensure that only customers of legal age buy tobacco, alcohol, and lottery items. PLUS – your employees can then focus on other tasks and improve check-out speed. Bottom Line: In today’s uncertain times, many customers prefer to use a mobile app to order what they need and pick up their items at curbside. While this type of technology may be new to you, it’s a critical way to meet your customer’s changing needs and gain even more customers and repeat business.   Tip #4: Save Time and Increase Accuracy with Internet-based Software End-to-end internet-based convenience store software systems deliver a seamless experience for customers and retailers alike. You can manage tracking item-level inventory, offer a variety of products, and provide self-checkout and curbside pickup through a single online portal. You’ll capture customer data and identify buying patterns in ways that streamline your inventory and profit margins, and speed up transactions to improve the customer shopping experience and increase customer loyalty. When your transactional and financial data is stored on the Internet, you will have the assurance that your information is not only secure, but that you can easily access it any time, from any mobile device. Watch for: Customers make buying decisions at the fuel pump, in the made-to-order food service area, at the check-out counter, and from their home or office. Internet-based, or cloud-based, platforms centralize customer data that comes from multiple sources —which is critical to save customers’ time, speed up purchasing, and organize all the data as the number of customer touchpoints increases across multiple channels. Internet-based retail software also reduces IT expenses and simplifies complex, multi-software systems that you may currently use. Key: Customers’ preferences are changing, and c-store owners who adjust to these changes can get more control over inventory, improve their customers’ experiences, and increase profits. Internet-based back-office c-store solutions give c-store owners the information they need to make better decisions.  

Read More

Strategically Manage Product and Inventory Better With Technology

  Inventory management can be confusing, but it does not have to be. A good inventory management system reveals the heartbeat of your business and what is, or what is not working. There are a few steps you can take to help understand your products better and know how to plan for the future of your business.   Understand Your Inventory Management System Good inventory happens when you are aware of the system and how it works. A modern POS system, like Modisoft, is able to provide integrated inventory management tools that make the process easier and more profitable for your business in the long run. Part of knowing how to manage inventory is to organize your storage room in a way that is simple, neat, and easy to follow for managers or employees. Make sure overhead is low by negotiating with vendors and understand what products cost and how other competitors price items. Knowing your inventory can help you confront employee theft, as well as track inventory more closely to know what you can do better moving forward.   Be Strategic In Placement Inventory management also includes how to strategically place items in a retail, salon, or restaurant setting. Keeping track of customer behavior allows for you to know when to offer discounts and to move items quicker of the shelf when you need to. Learn how to sell perishable items faster by tracking product sales and knowing what to discount, and when. Make sure to strategically place clearance items and keep a close eye on what product sales are doing the best in your business to know when to order more. The more your managers and employees know about display movement, the more you can upsell products that your customer base is inclined to buy.   Utilize Technology With the latest technology, you can track data and receive valuable insights into what you are selling and how your customer base is responding to your business. The right POS system can help you get immediate information and analyses on products, customer behavior, and business profits and losses. Receive detailed performance reports to change conditions quickly and learn how to create better promotions and marketing strategies with an inventory system that makes sense for your business model.   Experiment To Learn What Works By having real-time data, you are able to experiment across new menu items, products, or specials to learn how customers respond to each. Data helps you see what currently is happening in your business, as well as predict and plan for the future. A POS system can be accessed from anywhere and can be managed for multiple locations, including different menus or product lines. By knowing what location works better for different items, you can adjust quickly when you need to. Planning your business strategy takes experimentation and time, but with a digital inventory management system, you can be better prepared for fluctuations in business, as well as keep an accurate track of product placement and sales.  

Read More

Four Secrets to a Successful Gas Station

  In 2021, there are nearly 121,538 gas stations with convenience stores in the United States. To compete and thrive, store owners need to get intentional about operating a successful business. Expectations are changing, which provides gas station owners with an opportunity to better serve their needs, attract new business and develop customer loyalty.   Hire reliable, trustworthy and friendly employees.   Employees can make or break your business. A successful gas station requires reliable, honest and courteous employees. As gas station owners, you sell a commodity, so small things can add up to better customer value. When your employees handle the customer touch points with grace, you create more value for the customer in a way they can appreciate. Customers like to be greeted when they enter the store, and appreciate a smile and friendly transaction they can look forward to when they return. Customers also like employees that are well dressed and groomed. When you make the customer feel valued, you set yourself apart from the competition. On the other hand, if employees are distant, unengaged, or simply rude, it makes it too easy for the customer to frequent another store. And if they tell their friends of a bad experience, you can lose more than one customer. Reliability is also important because you need confidence that your locations are running smoothly so you can focus on your job.   Have a competitive pricing strategy to beat the competition.   Pricing strategy can set your gas station apart from competitors. Keeping an eye on market trends will help you find opportunities to attract more customers and sell higher profit items. The balancing act is to protect profits while providing enough value to customers to keep them coming back. In general, keep your gas prices comparable or lower than your neighbors. Getting someone to the pump is the first step to getting them inside the store. Lower gas prices maintain loyalty and attract new customers.   Sell more than just gas.   According to this year’s NACS State of the Industry Report, foodservice made up 22.6% of in-store sales. It’s not really a secret that quick service food is an opportunity area for gas stations that want to improve profit margins, and if your locations haven’t explored the possibility of adding a menu for customers now is the time to get into the made-to-order food business. It may seem daunting to add another layer of services to your business but with today’s technology like self-order kiosks and mobile ordering apps makes it much easier for gas station owners to take the leap into foodservice than ever before.   Use a modern back office software system.   Technology is another secret to attaining the competitive advantage. Integrated, cloud-based back office management systems tie all store operations together and provide storeowners with new tools to improve profitability for a more successful gas station. Look for a system that makes managing your gas station easier, not harder, with features like speedy data entry and good reporting capabilities. A cloud-based system allows easy access from an Internet device, so you can manage your store on the go. And, a modern back office system supports services that customers expect, including managing and running loyalty programs. Modern back office systems help store owners rein in costs while giving store owners more tools to build and retain customer loyalty. Customers have a lot of choices when it comes to gas stations and c-stores. Modern technology can help make your store their most attractive option.  

Read More

Four Top Tips for Improving Your C-Store Profits

Discover how to boost convenience store profits and meet customers’ expectations like a pro! As a c-store owner, you have two critical challenges: meet customers’ expectations and stay profitable. For some c-store owners, doing both may seem impossible. Over the past year, c-store customers’ expectations have changed drastically because customers are now more comfortable with using mobile apps and other technology. They also want the convenience of ordering items online and picking up orders without entering your c-store. When you embrace technology to run your c-store or gas station, you can easily and quickly interact with your customers, have the opportunity to meet customers’ demands, increase revenue, and improve convenience store profitability.   Here are 4 Top Tips to Boost Your Convenience Store Profits and Improve Customer Service and Loyalty:   Tip #1: Start with Item Level Inventory It’s no secret that many c-store owners don’t have adequate inventory control, which negatively impacts convenience store profitability. Secret: The best way to control inventory for better profits is at the item level, which means you track the number of items sold instead of the number of pallets or cases. Controlling inventory at this detailed level helps you better track current stock, sales, and provides better information to make projections for how much you need to order in the future – which all lead to improved profits. But tracking inventory can be challenging (and downright overwhelming) if you are using a pen and paper or spreadsheets. Instead, use technology to easily and quickly track inventory accurately. You will find that using affordable inventory scanners speeds up the time you spend on inventory and helps you make better buying decisions.   Tip #2: Offer a Variety of Products According to the National Association of Convenience Stores (NACS), “Shoppers recognize the c-store channel of trade for its convenient locations, extended hours of operation, one-stop shopping, grab-and-go foodservice, variety of merchandise, and fast transactions.” From snacks to tobacco, beer, and food services, customers always like to have a variety of choices. NACS data shows that cigarettes and foodservice are the top c-store revenue streams, followed by beverages and snacks: Cigarettes: 31% of in-store sales Foodservice (prepared and commissary food; hot, cold, and dispensed beverages): 22.6% Packaged beverages (carbonated soft drinks, energy drinks, water, sports drinks, juices, and teas): 15.3% Snacks at the center of the store (salty, candy, packaged sweet snacks and alternative snacks): 10.4% Other tobacco products: 6.7% Beer: 6.3% (12.4% for stores selling beer) Other items: 7.7% Bottom Line: To make more money and meet customer expectations, you must anticipate what customers will want at your convenience store, and understand the margin for each product you sell. By stocking the right mix and variety of products, you can attract a wider array of customers. By using c-store technology you’ll get an accurate view of what’s moving and what’s not to help manage customers’ demands more effectively and improve your bottom line.   Tip #3: Add Self-Checkout and Curbside Pickup Options When lines form at the check-out, customer patience wanes. Customers shop at convenience stores to save time, and you can help them by letting them use a self-checkout option. A recent study shows that about 40 percent of retail shoppers prefer self-checkout. Self-checkout speeds up purchases for items that don’t require age verification and may even free up employees’ time to ensure that only customers of legal age buy tobacco, alcohol, and lottery items. PLUS – your employees can then focus on other tasks and improve check-out speed. Bottom Line: In today’s uncertain times, many customers prefer to use a mobile app to order what they need and pick up their items at curbside. While this type of technology may be new to you, it’s a critical way to meet your customer’s changing needs and gain even more customers and repeat business.   Tip #4: Save Time and Increase Accuracy with Internet-based Software End-to-end internet-based convenience store software systems deliver a seamless experience for customers and retailers alike. You can manage tracking item-level inventory, offer a variety of products, and provide self-checkout and curbside pickup through a single online portal. You’ll capture customer data and identify buying patterns in ways that streamline your inventory and profit margins, and speed up transactions to improve the customer shopping experience and increase customer loyalty. When your transactional and financial data is stored on the Internet, you will have the assurance that your information is not only secure, but that you can easily access it any time, from any mobile device. Watch for: Customers make buying decisions at the fuel pump, in the made-to-order food service area, at the check-out counter, and from their home or office. Internet-based, or cloud-based, platforms centralize customer data that comes from multiple sources —which is critical to save customers’ time, speed up purchasing, and organize all the data as the number of customer touchpoints increases across multiple channels. Internet-based retail software also reduces IT expenses and simplifies complex, multi-software systems that you may currently use. Key: Customers’ preferences are changing, and c-store owners who adjust to these changes can get more control over inventory, improve their customers’ experiences, and increase profits. Internet-based back-office c-store solutions give c-store owners the information they need to make better decisions.  

Read More

Strategically Manage Product and Inventory Better With Technology

  Inventory management can be confusing, but it does not have to be. A good inventory management system reveals the heartbeat of your business and what is, or what is not working. There are a few steps you can take to help understand your products better and know how to plan for the future of your business.   Understand Your Inventory Management System Good inventory happens when you are aware of the system and how it works. A modern POS system, like Modisoft, is able to provide integrated inventory management tools that make the process easier and more profitable for your business in the long run. Part of knowing how to manage inventory is to organize your storage room in a way that is simple, neat, and easy to follow for managers or employees. Make sure overhead is low by negotiating with vendors and understand what products cost and how other competitors price items. Knowing your inventory can help you confront employee theft, as well as track inventory more closely to know what you can do better moving forward.   Be Strategic In Placement Inventory management also includes how to strategically place items in a retail, salon, or restaurant setting. Keeping track of customer behavior allows for you to know when to offer discounts and to move items quicker of the shelf when you need to. Learn how to sell perishable items faster by tracking product sales and knowing what to discount, and when. Make sure to strategically place clearance items and keep a close eye on what product sales are doing the best in your business to know when to order more. The more your managers and employees know about display movement, the more you can upsell products that your customer base is inclined to buy.   Utilize Technology With the latest technology, you can track data and receive valuable insights into what you are selling and how your customer base is responding to your business. The right POS system can help you get immediate information and analyses on products, customer behavior, and business profits and losses. Receive detailed performance reports to change conditions quickly and learn how to create better promotions and marketing strategies with an inventory system that makes sense for your business model.   Experiment To Learn What Works By having real-time data, you are able to experiment across new menu items, products, or specials to learn how customers respond to each. Data helps you see what currently is happening in your business, as well as predict and plan for the future. A POS system can be accessed from anywhere and can be managed for multiple locations, including different menus or product lines. By knowing what location works better for different items, you can adjust quickly when you need to. Planning your business strategy takes experimentation and time, but with a digital inventory management system, you can be better prepared for fluctuations in business, as well as keep an accurate track of product placement and sales.  

Read More

FAQ

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

About Altria

Altria Group, Inc. is one of the world’s largest producers and marketers of tobacco and related products. They have been the undisputed market leaders in the U.S. tobacco industry for decades.

Altria Group is known for owning the most enduring names in American business including but not limited to Philip Morris USA, John Middleton, and U.S. Smokeless Tobacco Company.

View Website

Benefits

  • Monitor and track all promotional efforts by directly integrating deals into insights
  • Receive Altria rebates smoothly by sharing scan data reports
  • Generate Altria scan data report program at a click

Pricing

Included in Advanced Plan

View Website

This will close in 0 seconds

About Cartzie

Cartzie is a loyalty application designed by Modisoft, with you in mind. It is a one-stop loyalty and online ordering solution that is fully equipped with all the tools needed to make your business grow.

With Cartzie, you can do curbside pickups, delivery, and drive-thru ordering. Cartzie has revolutionized the way businesses interact with customers.

View Website

Benefits

  • Add delivery options for your customers
  • Boost your marketing efforts through targeted campaigns
  • Take your business online in a few clicks
  • Receive payments online for your orders

Pricing

+$59 per month with Retail Plans

View Website

This will close in 0 seconds

About Comdata

COMDATA has been serving businesses for over 45 years and is recognized as a leading provider of commercial payment solutions. They specialize in serving the trucking industry and are known as an issuer of fleet fuel cards, trucking permits, corporate spend cards, and paperless payroll cards.

View Website

Benefits

  • Automatically transfer sales data from the Comdata POS into Modisoft back-office software
  • Get an all-in-one solution to monitor and track your sales separately
  • Easy accessibility to manage all your fuel sales

Pricing

Included in Advanced Plan

View Website

This will close in 0 seconds

About DoorDash

DoorDash, Inc. is a food ordering and delivery platform based in San Francisco. It is the largest food delivery company in the United States with more than 50% of the market share in the convenience delivery category. It provides an on-demand food delivery service to restaurants and stores. Their services help businesses innovate, grow, and reach more customers.

View Website

Benefits

  • Receive order directly into your POS System
  • Manage your online DoorDash menu
  • Enable DoorDash orders for your customers

Pricing

+$69 per month for Third-Party Order Management

View Website

This will close in 0 seconds

About Fintech

Fintech has been dedicated to serving the beverage alcohol industry for the last 30+ years. Established in 1991, Fintech operates from its headquarters based in Tampa, Florida. Supported by TA Associates and General Atlantic, Fintech automates alcohol invoice payment, streamlines payment collections, and facilitates comprehensive data capture for 1 million B2B business relationships.

View Website

Benefits

  • Import vendor invoices directly into your back office
  • Optimize purchase order management
  • Improve your alcohol vendor management

Pricing

+$5 per month

View Website

This will close in 0 seconds

About Gilbarco Veeder-Root

Gilbarco Inc. is a supplier of fueling equipment including fuel dispensers, payment systems, point-of-sales systems, and support services. The company operates from Greensboro, North Carolina.

View Website

Benefits

  • Effortlessly connect your POS data from the Gilbarco system to Modisoft Insights

Pricing

Included in Advanced Plan

View Website

This will close in 0 seconds

About Instacart

Instacart is a delivery company that operates a grocery delivery and pick-up service in Canada, and the United States. It is one of the largest grocery marketplaces in North America. Instacart makes the delivery process easy for store owners.

View Website

Benefits

  • Monitor and manage your Instacart inventory levels from Modisoft Insights
  • Updated Instacart inventory levels in real-time
  • Avoid stockouts by ensuring accurate inventory levels

Pricing

+$15 per month

View Website

This will close in 0 seconds

About Retalix

Retalix Ltd was established in 1982 and is now owned by NCR Corporations. It develops licensed and supported software applications for retailers, wholesalers, and distributors of fast-moving consumer goods.

View Website

Benefits

  • Easily Import sales data for reports and analytics from the Retalix POS system
  • Monitor sales in real-time

Pricing

Included in Advanced Plan

View Website

This will close in 0 seconds

About Paycue

Paycue is Modisoft’s preferred payment processing provider. It helps businesses to streamline their setup process to be faster and more efficient. Paycue assists businesses with faster payments and smoother customer interaction.

View Website

Benefits

  • Enjoy minimal fees on transactions
  • Seamless integration
  • Speedy transactions
  • Secure payments

Pricing

No monthly fee. Only pay when you sell.

View Website

This will close in 0 seconds