The use of self-checkout stations has grown 18% just since 2018. More and more stores are adding this checkout option for customers. Self-checkout stations for c-stores comes with a lot of benefits for the store and its customers.
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The only issue for most c-stores is the self-checkout investment, and many stores may not know if it will be worth it for them.
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Let’s talk about whether self-checkout technology is the right decision for your store.
Pros and Cons of Self-Checkout for C-Stores
Every store is different, so self-checkout may be a better option for some, while this investment might not be worth it for other convenient stores.
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That being said, the majority of stores could benefit from self-checkouts. Many people agree that the pros outweigh the cons in many instances.
Pros
One of the major benefits of self-checkout is its speed. Customers and employees both agree that self-checkout is faster for everyone.
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Customers can come in and go out faster without having to wait in lines. It also reduces contact for those who do not want to interact with a cashier.
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Another obvious benefit is reduced labor cost. You’ll need fewer people to handle the registers if there are self-checkouts.
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For larger convenience stores, this can be very beneficial. It can cost a lot of money to have cashiers available, and they may not all be working all the time.
Self-checkout stations automate this process and reduce the need for cashiers in the c-store.
Cons
The main concern with self-checkout stations is the significant investment for a store to take out of its budget. The initial up-front cost can feel overwhelming, and some smaller convenience stores may not be able to afford it at all.
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There is also a greater risk of theft among customers using self-checkout stations. Because they are checking out their products themselves, they could avoid paying for certain things.
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Even outside of intentional theft, there are many ways to inaccurately use a self-checkout station, and some people may pay less than they should or not pay for certain items at all.
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Many stores also report having technical issues with these stations. Customers may find them confusing, and sometimes they have glitches that make them difficult to use.
Self-Checkout for C-Stores
If you are considering getting a self check out for your C store, you may be wondering about the effect it will have on your bottom line. It is important to consider the pros and cons of self check-out stations.
Are you interested in upgrading the checkout options in your store? Contact us today at Modisoft for the latest in self-checkout software.
