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Mak’s Convenience
Industry: Convenience
Location: Houston, TX
In This Case Study
About Mak’s Convenience
Mak’s Convenience is a family-run business owned by Nabil Maknojia’s father. Back in 2000, Nabil’s dad opened the first C-store, and having more than 25+ years in the industry, this family has managed to enhance their business operations to keep up with modern customer trends by adding food service and household items to their stores.
As Mak’s Convenience started to grow it, it was no longer a small family-owned business. It soon became overwhelming trying to manage employees and thousands of products. Mak’s Convenience needed a few upgrades in order for their operations to run smoother.
Challenge
Once Mak’s Convenience’s volume increased, the challenges multiplied. Managing the business no longer meant just keeping an eye on a single storefront or a handful of products. Overseeing a rapidly growing inventory became a necessity.
This growth introduced new complexities, such as coordinating employee schedules for a larger team, ensuring adequate staffing during peak hours, and handling the logistics of shift changes. Without streamlined systems, these tasks were overwhelming for the team.
Additionally, handling a large volume and variety of products made it difficult to identify which items were in demand, and which categories needed restocking or promotional focus.
These hurdles highlighted the urgent need for an integrated solution to unify staff management and sales analytics, paving the way for a more efficient operation.
Products Used
Modisoft Insights
A smart back-office software that delivers real-time performance data, helping store owners make fast, informed decisions.
Multi-Location Management
Easily monitor and manage all your store locations in one place with real-time data and controls.
Employee Management
Streamline scheduling, time tracking, and performance monitoring to manage your team efficiently from one platform
Action
Mak’s Convenience adopted Modisoft’s Insights to centralize their operations and monitor their activities.
This new system allowed Mak’s Convenience to centralize essential business functions, streamlining everything from inventory checks to staff scheduling with greater accuracy and ease.
Designed with simplicity in mind, Insights features an intuitive interface that makes advanced analytics accessible and user-friendly for everyone on the team, regardless of their technical background.
With the employee management feature, the team could easily assign shifts, track hours, and ensure optimal staffing-all in one place.
With actionable insights at their fingertips, management can leverage Modisoft’s Live Sales dashboard to spotlight top-performing items and quickly identify areas for growth.
By accessing real-time data on sales trends, store leaders could optimize product assortments, respond proactively to shifting customer preferences, and capitalize on high-demand categories, all while reducing the day-to-day administrative burden.
Additionally, Insights supports multi-location management, empowering Mak’s Convenience to seamlessly oversee and scale operations across new stores as the business continues to expand.
“I like looking at Modisoft POS live. I like to see what sells the most and strategize to focus on those items rather than something else that might not sell.“
Nabil Maknojia
Owner
Results
Modisoft Insights provided flexibility for Mak’s Convenience employees, and the team found it easier to coordinate tasks, monitor store performance, and set strategic goals, laying the groundwork for continued growth and a more responsive approach to market demands.
With a solid technology foundation in place, Mak’s Convenience is now positioned to adapt swiftly to evolving consumer behaviors and industry trends.
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