Is a Self-Service Kiosk Right For My Fast Casual Restaurant?

Over the past few years, self-service kiosks have made their way into a variety of industries. Now that they’re common in restaurants, many owners are asking whether they should implement these devices into their own eateries.


There are several benefits associated with self-service kiosks in restaurants, from saving business resources to providing faster service. Let’s cover four potential benefits of introducing a self-service kiosk at your fast, casual restaurant.

Smarter Resource Expenditures

While the interaction between customers and service professionals is valuable to the restaurant industry, implementing self-service kiosks improves the way human workers are dispatched. When self-service kiosks handle the majority of orders, employees are free to perform tasks that require human touch. With smarter resource expenditures, restaurants can increase productivity without reducing service quality. 

Additionally, by letting self-service kiosks cover most of the order-taking, restaurants can reduce labor costs in line with lowered operational needs.

Faster Service

Self-service kiosks add an element of convenience to the restaurant industry, especially for customers who are visiting for the first time. Instead of having to approach the counter and scan through all of the available options, a self-service kiosk allows them to take their time without interfering with other customers’ wait times. They can browse through options, note special instructions and more from one convenient device.


This keeps lines moving so that customers can get in and out at their convenience. Further, employees are better able to fulfill more accurate orders because the specifics of each order are clearly listed on the receiver screen. Faster, more accurate service greatly improves customer satisfaction.

Improved Accessibility

Self-service kiosks in casual eateries or fast food establishments stand to benefit customers with disabilities in a significant way. Approximately 19% of the US population has some form of disability and accessing the same services as non-disabled people can be a challenge for many in this population. For individuals with anxiety, or those within the non-verbal spectrum, a self-service kiosk can enhance accessibility options for people with disabilities.

Increased Revenue

Self-service kiosks can increase revenue for restaurants in several ways. For one, they provide upselling opportunities when customers are browsing through the various options available.

Additionally, these kiosks help reduce labor costs and increase customer satisfaction by creating a streamlined experience. Kiosks rarely generate errors, so order customization becomes much easier and far more accurate. Satisfied customers tend to return, and as a result, restaurant sales increase and so does the business’s revenue.

Choosing to introduce a self-service kiosk to your fast, casual restaurant requires a great deal of consideration. Should you choose to proceed with this plan, however, your company stands to reap the benefits of unique opportunities.

So much of the customer experience is becoming more technologically advanced, and taking steps to meet the needs of modern society stands to help your business not only grow, but thrive in terms of human capital, cost-savings, and customer care.



Rest assured that our exceptional customer support is at your service round the clock, 24 hours a day, 7 days a week. We take great pride in providing you with unwavering assistance, ensuring that any issues or concerns you may encounter are swiftly and effectively addressed. Feel free to reach out to our dedicated support team whenever the need arises, as we are always here to provide you with prompt and reliable solutions.

Modisoft takes pride in providing a comprehensive suite of tools designed to facilitate seamless operations for your restaurant. With our powerful software, you can take advantage of a range of features tailored to enhance your efficiency and customer experience.

One of the standout features of Modisoft is the ability to view live sales data. This real-time visibility empowers you to monitor sales performance as it happens, allowing you to make informed decisions and swiftly address any issues that may arise.

Moreover, our software enables you to create customizable menus for ordering. You have the flexibility to design menus that align with your restaurant’s unique offerings, making it easier for customers to browse and select their desired items. This customization feature ensures a user-friendly ordering experience that caters to your specific requirements.

Additionally, Modisoft supports digital menu boards for pricing. By leveraging this functionality, you can easily update and display pricing information on digital screens within your restaurant. This dynamic approach eliminates the need for manual price changes and enhances the overall aesthetics of your establishment.

We’re pleased to announce that the cost to run the POS system aligns with the subscription for your back-office software. This streamlined approach simplifies your financial management, allowing you to enjoy a unified pricing structure that covers both the hardware and software components.

Maximize the potential of Cartzie Campaigns, our exceptional tool, by harnessing its features to create customer loyalty and drive repeat visits to your store. With Cartzie Campaigns, you can implement robust loyalty programs that incentivize customers to return, fostering a strong and lasting relationship with your brand.

Furthermore, take advantage of the automated customer outreach capabilities of Cartzie Campaigns through text messaging. This powerful feature allows you to engage with your customer base proactively, sending personalized messages, promotions, and updates directly to their mobile devices. By automating this process, you save time and effort while maintaining consistent and effective communication with your valued customers.

Additionally, our software empowers you to offer online ordering, opening up new avenues for sales and customer convenience.

By leveraging Cartzie Campaigns’ loyalty programs, automated customer outreach via text messaging, and online ordering capabilities, you can enhance customer engagement, increase sales, and deliver exceptional customer experiences. Embrace the full potential of these tools to grow your business and establish a strong presence in the digital realm.