A Poor POS System is a Bad Recipe for Full-Service Restaurants

84% of restaurants label their Point of Sale (POS) system as one of their most important technologies.

The truth is that just having any POS system is not enough for today’s fast-paced restaurants. The wrong one can lead to a host of problems and inefficiencies.


But really, what is the risk of a poor POS system in a full-service restaurant?


In this article, we’ll explain why it’s so important for full-service restaurants to utilize a POS system with modern, efficient attributes.

What is a Bad POS System?

The wrong POS system may not have the features you need, or it may be too difficult to use. Here are some signs of a bad POS system:


  • Missing core features.
  • Difficult to use/clunky interface.
  • Unreliable and crashes frequently.
  • Not designed for a full-service restaurant (pickup, delivery, etc).
  • Doesn’t accept key payment methods.
  • Difficult to integrate.

The Risks

Here are a few things to consider.


Unable to Process Key Payment Methods


A poor Point of Sale system may not take all of the payment methods customers want to use. Specifically, the lack of mobile payments is a major issue for many POS systems. If customers cannot pay how they want, they may become frustrated and it can taint their entire dining experience, reducing the likelihood of a return visit.


Slow Checkout


A cumbersome or non-intuitive system can slow down the entire payment process. This is a slight annoyance for dine-in customers, but for take-out and/or delivery orders, it can be a dealbreaker.


Promotion Errors


If you can’t track and send promotions through all channels with your POS, there’s a greater chance that errors will occur. If a customer tries to take advantage of a promotion, only to realize the item is out-of-stock, or the promotion is no longer running, they will grow frustrated.


Inventory Problems


Properly tracking inventory is critical for restaurants, especially those with multiple locations. Not replenishing inventory quickly or leaving up menu items that aren’t available create a very negative customer experience.


Lost Orders


Keeping track of all of your orders for dining, delivery, and pickup is vital. When taking orders through multiple channels, you need a system that efficiently routes and manages orders. A lost or incorrect order is a surefire way to upset customers.

Don’t Put Your Customer Experience at Risk!

When it comes down to it, a poor POS system in a restaurant is a recipe for disaster! The many issues and inefficiencies it can cause drastically harm your customer experience. Not to mention, the problems are stressful and frustrating for employees as well.

Don’t put your customer experience at risk — choose the ultimate restaurant POS system. Modisoft is the leading POS option for fast casual and full-service restaurants, and we make it easier than ever to streamline your operations. Turn to our system for a full-service POS tool to ensure the best customer experience.

Learn more about Modisoft and our leading POS system. Contact us today to learn more about our pricing and plan options.



Rest assured that our exceptional customer support is at your service round the clock, 24 hours a day, 7 days a week. We take great pride in providing you with unwavering assistance, ensuring that any issues or concerns you may encounter are swiftly and effectively addressed. Feel free to reach out to our dedicated support team whenever the need arises, as we are always here to provide you with prompt and reliable solutions.

Modisoft takes pride in providing a comprehensive suite of tools designed to facilitate seamless operations for your restaurant. With our powerful software, you can take advantage of a range of features tailored to enhance your efficiency and customer experience.

One of the standout features of Modisoft is the ability to view live sales data. This real-time visibility empowers you to monitor sales performance as it happens, allowing you to make informed decisions and swiftly address any issues that may arise.

Moreover, our software enables you to create customizable menus for ordering. You have the flexibility to design menus that align with your restaurant’s unique offerings, making it easier for customers to browse and select their desired items. This customization feature ensures a user-friendly ordering experience that caters to your specific requirements.

Additionally, Modisoft supports digital menu boards for pricing. By leveraging this functionality, you can easily update and display pricing information on digital screens within your restaurant. This dynamic approach eliminates the need for manual price changes and enhances the overall aesthetics of your establishment.

We’re pleased to announce that the cost to run the POS system aligns with the subscription for your back-office software. This streamlined approach simplifies your financial management, allowing you to enjoy a unified pricing structure that covers both the hardware and software components.

Maximize the potential of Cartzie Campaigns, our exceptional tool, by harnessing its features to create customer loyalty and drive repeat visits to your store. With Cartzie Campaigns, you can implement robust loyalty programs that incentivize customers to return, fostering a strong and lasting relationship with your brand.

Furthermore, take advantage of the automated customer outreach capabilities of Cartzie Campaigns through text messaging. This powerful feature allows you to engage with your customer base proactively, sending personalized messages, promotions, and updates directly to their mobile devices. By automating this process, you save time and effort while maintaining consistent and effective communication with your valued customers.

Additionally, our software empowers you to offer online ordering, opening up new avenues for sales and customer convenience.

By leveraging Cartzie Campaigns’ loyalty programs, automated customer outreach via text messaging, and online ordering capabilities, you can enhance customer engagement, increase sales, and deliver exceptional customer experiences. Embrace the full potential of these tools to grow your business and establish a strong presence in the digital realm.