Customer Support Specialist

The Customer Support Specialist will provide support for customers by answering inbound calls or calling back the customers, responding to support tickets, the CSS will attempt to quickly diagnose issues and resolve the problem or escalate as needed.
Type: Full Time

The Customer Support Specialist will provide support for customers by answering inbound calls or calling back the customers, responding to support tickets, the CSS will attempt to quickly diagnose issues and resolve the problem or escalate as needed.

Summary

The Customer Support Specialist will provide support for customers by answering inbound calls or calling back the customers, responding to support tickets, the CSS will attempt to quickly diagnose issues and resolve the problem or escalate as needed.

Responsibilities

  • Attend customer calls, prioritize and respond to customer issues by phone, email and remote support tools.
  • Troubleshoot and resolve customer technical issues to the customer’s satisfaction
  • Escalate un-resolved issues to higher technical team for solution of the cases or development team as needed.
  • Setup new and existing accounts and installation of Back office/POS and merchant services with other devices that are compatible with our products.
  • Utilize product knowledge to describe functions, features and details to customers over the phone.
  • Perform other administrative duties and special projects associated with Customer and Technical support.

Our Ideal candidate should have some of the following:

  • Experience of over 2years in customer support in an IT related business.
  • IT Call Center Experienceof over 2 years.
  • Customer support experiencefor Point of Sales system(POS).
  • Associate Degree inIT/Accounting/Finance or Business Management.

Skills

• Desktop Support
• Network Support
• DHCP
• WAN
• DNS
• Microsoft Windows Server
• LAN
• Operating Systems
• Help Desk
• TCP/IP
• Troubleshooting
• Active Directory
• Ethernet
• Troubleshooting

Experience

Minimum 2-year experience required.

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